IBPS Clerk 16th Recruitment 2026 for 11,403 Customer Service Associate posts. Apply online 01 August to 28 August 2026 Extended. Eligibility: Graduate with 20-28 years. Selection: Prelims + Mains. Fee ₹850/₹175.
The Institute of Banking Personnel Selection (IBPS) has released the official notification for the 16th Common Recruitment Process for Customer Service Associates (CRP CSA XVI) . This recruitment drive aims to fill a total of 11,403 vacancies for the post of Customer Service Associate (Clerk) in 11 participating Public Sector Banks .
Online applications will be accepted from 01 August 2026 to 28 August 2026 Extended through the official IBPS website . Candidates must hold a Bachelor’s degree from a recognized university and be between the age of 20 to 28 years as on 01 August 2026 . The selection process includes a Preliminary Examination and a Mains Examination .
IBPS Clerk 16th Recruitment 2026 – Quick Overview
| विवरण | जानकारी |
|---|---|
| Organization Name | Institute of Banking Personnel Selection (IBPS) |
| Exam Name | CRP Clerk 16th (CRP CSA XVI) |
| Post Name | Customer Service Associate (Clerk) |
| Total Vacancies | 11,403 |
| Age Limit | 20 to 28 Years |
| Qualification | Bachelor’s Degree |
| Application Mode | Online |
| Application Last Date | 28 August 2026 Extended |
| Job Location | Across India |
| Official Website | ibps.in |
Important Dates
| Event | Date |
|---|---|
| Notification Release Date | 01 August 2026 |
| Online Application Start Date | 01 August 2026 |
| Application Last Date | 28 August 2026 Extended |
| Fee Payment Last Date | 28 August 2026 |
| Edit Window | 2 days after closure of registration |
| Pre-Examination Training (PET) | September 2026 |
| Preliminary Exam Date | October 2026 |
| Mains Exam Date | December 2026 |
| Provisional Allotment | March 2027 |
Age Limit (As on 01 August 2026)
| Criteria | Details |
|---|---|
| Minimum Age | 20 Years |
| Maximum Age | 28 Years |
| Birth Period | 02 August 1998 to 01 August 2006 |
Age Relaxation
| Category | Relaxation |
|---|---|
| SC / ST | 5 Years |
| OBC (Non-Creamy Layer) | 3 Years |
| PwBD (UR/EWS) | 10 Years |
| PwBD (OBC) | 13 Years |
| PwBD (SC/ST) | 15 Years |
| Ex-Servicemen | Actual service period + 3 years |
| Widows/Divorced Women (General/EWS) | Up to 35 Years |
| Widows/Divorced Women (OBC) | Up to 38 Years |
| Widows/Divorced Women (SC/ST) | Up to 40 Years |
Application Fee
| Category | Fee |
|---|---|
| General / OBC / EWS | ₹850/- |
| SC / ST / PwBD / ESM / DESM | ₹175/- |
- Payment Mode: Online (Debit Card, Credit Card, Net Banking, UPI, IMPS, Cash Cards, Mobile Wallets)
- Note: The fee is non-refundable. Bank transaction charges will be borne by the candidate .
Eligibility
Educational Qualification
- Essential Qualification: Bachelor’s Degree (Graduation) in any discipline from a University recognized by the Government of India .
- Computer Literacy: Candidates should have a Certificate/Diploma/Degree in computer operations or have studied Computer/Information Technology as a subject in High School/College/Institute .
- Language Proficiency: Candidates must be proficient in the specified local language of the State/UT for which they are applying .
Experience
- Not Mentioned in Official Notification
Other Eligibility Conditions
- The candidate must be an Indian citizen or fulfill the nationality criteria specified in the notification .
- The candidate must possess valid mark sheets/degree certificate proving graduation on the day of registration .
- Ex-Servicemen without the above civil qualification should be matriculate Ex-Servicemen with 15 years of service in the Armed Forces .
Vacancy Details
| State Name | Total Post | State Name | Total Post | ||||||
| Andaman & Nicobar | 18 | Andhra Pradesh | 186 | ||||||
| Arunachal Pradesh | 45 | Assam | 349 | ||||||
| Bihar | 491 | Chandigarh | 20 | ||||||
| Chhattisgarh | 265 | Dadara & Nagar Haveli | 18 | ||||||
| Delhi NCT | 415 | Goa | 61 | ||||||
| Gujarat | 698 | Haryana | 196 | ||||||
| Himachal Pradesh | 97 | Jammu & Kashmir | 67 | ||||||
| Jharkhand | 182 | Karnataka | 1414 | ||||||
| Kerala | 108 | Lakshadweep | 11 | ||||||
| Madhya Pradesh | 570 | Maharashtra | 1051 | ||||||
| Manipur | 42 | Meghalaya | 22 | ||||||
| Mizoram | 17 | Nagaland | 31 | ||||||
| Odisha | 337 | Puducherry | 26 | ||||||
| Punjab | 481 | Rajasthan | 392 | ||||||
| Sikkim | 28 | Tamil Naidu | 675 | ||||||
| Telangana | 191 | Tripura | 64 | ||||||
| Uttar Pradesh | 1731 | Uttarakhand | 145 | ||||||
| West Bengal | 946 | Daman & Diu | 07 | ||||||
| Ladakh | 06 | Total Post | 11403 | ||||||
Note: State-wise and category-wise vacancy details are available in Annexure I of the official notification. The vacancies are indicative and may vary as per the actual requirements of Participating Banks .
Salary
| Component | Details |
|---|---|
| Pay Scale | Basic: ₹24,050 – ₹64,480 |
| Allowances | As per rules of the Participating Bank in force from time to time |
Selection Process
- Preliminary Examination: Objective type test consisting of English Language, Numerical Ability, and Reasoning Ability. It is of 100 marks and 1 hour duration .
- Mains Examination: Objective type test consisting of General/Financial Awareness, General English, Reasoning Ability, and Quantitative Aptitude. It is of 200 marks and 2 hours 5 minutes duration .
- Local Language Proficiency Test: Conducted after qualifying the Mains Examination/Provisional Allotment. Candidates who have studied the local language in 10th standard or above are exempted .
- Document Verification: Verification of original educational, category, and other supporting certificates.
- Provisional Allotment: Based on merit-cum-preference, subject to the candidate fulfilling the criteria of the Allotted Bank .
Minimum Qualifying Marks
| Category | Prelims | Mains |
|---|---|---|
| SC/ST/PwBD | As decided by IBPS | As decided by IBPS |
| OBC/EWS/GEN | As decided by IBPS | As decided by IBPS |
Note: The corrected scores obtained in the Online Main Examination only will be considered for final merit listing .
Exam Pattern Overview
Preliminary Exam
| Subject | Questions | Marks | Duration |
|---|---|---|---|
| English Language | 30 | 30 | 20 min |
| Numerical Ability | 35 | 35 | 20 min |
| Reasoning Ability | 35 | 35 | 20 min |
| Total | 100 | 100 | 60 min |
Mains Exam
| Subject | Questions | Marks | Duration |
|---|---|---|---|
| General/Financial Awareness | 40 | 50 | 20 min |
| General English | 40 | 40 | 35 min |
| Reasoning Ability | 40 | 60 | 35 min |
| Quantitative Aptitude | 40 | 50 | 35 min |
| Total | 160 | 200 | 125 min |
Required Documents
- Matriculation (10th) Certificate (for age proof)
- Graduation Degree & all year Marksheets
- Caste Certificate (SC/ST/OBC/EWS) – if applicable
- PwBD Disability Certificate (if applicable)
- Ex-Servicemen Certificate (Proforma A/B/C/D as applicable)
- Computer Literacy Certificate
- Valid Aadhaar Card
- Passport size photograph (scanned)
- Signature (scanned)
- Left Thumb Impression (scanned)
- Hand Written Declaration (scanned)
- Valid Email ID and Mobile Number
How to Apply for IBPS Clerk 16th Recruitment 2026
- Visit the official IBPS website: ibps.in
- On the homepage, click on the link for “CRP Customer Service Associates (CRP-CSA-XVI)” and then click on “CLICK HERE TO APPLY ONLINE”.
- Click on “CLICK HERE FOR NEW REGISTRATION” to register by entering your basic information .
- After registration, a provisional registration number and password will be generated. Note it down carefully.
- Login and fill the online application form with complete personal, educational, and contact details.
- Upload the following documents as per the specified guidelines :
- Photograph (20-50 KB, 200×230 pixels)
- Signature (10-20 KB, 140×60 pixels)
- Left Thumb Impression (20-50 KB, 240×240 pixels)
- Hand Written Declaration (50-100 KB, 800×400 pixels)
- SSC/SSLC/10th Standard Certificate (PDF, up to 500 KB)
- Pay the application fee online through the available payment modes (Debit Card, Credit Card, Net Banking, UPI, etc.).
- After payment, take a printout of the e-receipt and the system-generated online application form .
- Candidates can make corrections/modifications in their application form during the ‘Edit Window’ which will be open for 2 days after the closure of registration. Correction fee of ₹200 will be applicable .
Important Links
| Description | Link |
|---|---|
| Apply Online | Click Here |
| Check Date Extend Notice | Click Here |
| Check Short Notice | Click Here |
| Official Notification PDF | Click Here |
| Official Website | IBPS Official Website |
FAQs
Q1: What is the last date to apply for IBPS Clerk 16th Recruitment 2026?
The last date to submit the online application form is 28 August 2026 Extended.
Q2: What is the total number of vacancies?
A total of 11,403 vacancies are available for the post of Customer Service Associate (Clerk) .
Q3: What is the educational qualification required?
Candidates must have a Bachelor’s Degree in any discipline from a recognized university .
Q4: What is the age limit for this recruitment?
The age limit is 20 to 28 years as on 01 August 2026. Age relaxation is applicable for reserved categories .
Q5: What is the application fee for General category candidates?
General / OBC / EWS candidates need to pay ₹850/- . SC/ST/PwBD/ESM/DESM candidates pay ₹175/- .
Q6: What is the selection process for IBPS Clerk?
Selection is based on Preliminary Examination, Mains Examination, Local Language Proficiency Test, and Document Verification .
Q7: Is there any negative marking in the exam?
Yes, there is a negative marking of 0.25 marks for each wrong answer in both Preliminary and Mains Examinations .
Q8: What is the salary for IBPS Clerk?
The pay scale is ₹24,050 – ₹64,480 plus allowances as per the rules of the Participating Bank .
Q9: When will the online application start?
The online application process will start on 01 August 2026 .
Q10: Which banks are participating in this recruitment?
The participating banks include Bank of Baroda, Bank of India, Bank of Maharashtra, Canara Bank, Central Bank of India, Indian Bank, Indian Overseas Bank, Punjab National Bank, Punjab & Sind Bank, UCO Bank, and Union Bank of India .
